Manager, Quality Technical Support

This Quality Technical Support Manager is responsible for managing all elements of various
product and testing requirements, sample requests and submissions, technical specifications,
databases, documentation requests and on-site product audits as required by IVC customers.
Managing the reviews and testing with 3rd party labs to meet customer specific qualification and
verification program requirements and leading the remediation of 3rd party lab testing OOS
results. As a company technical support expert leader and on behalf of company quality
management, this position will manage the Corporate Quality Technical Services Support team
and lead the close co-operations with Quality colleagues and with cross-functional departments to
support corporate customer requests, Sales and Marketing, new and existing business as well as
directed projects.

• Manages 3rd party laboratory testing requested by corporate customers including to
  monitor, track and communicate the test reports and status timely with corporate Quality,
  Sales/Marketing and other colleagues as well as with corporate customers as needed. Coleads
  the reviews, investigations, and communications for root cause/CAPA information or
  test method recommendations, interferences, etc. for the timely resolutions of 3rd party lab
  testing issues and OOS results of IVC products.
• Lead the preparation and adequate support to Product Audits and Quality Requirements
  from Target and other IVC customers to ensure satisfactory results for the periodic audits.
  Work with Creative Art team to obtain updated finished good images with every label/
  graphic change or product image revision for bottle, cap, desiccant, pill to create red seal
  samples for product audit.
• Manage Customer Technical Database Product Records Specification Forms. Ensure the
  timely upload of all product information (product disclosure, C of A, Label Master, Claim
  Substantiation, Artwork, RM potency, ingredient function, grade of material, etc.) and
  reviews and approvals by corporate customers and 3rd party labs.
  • Lead the timely review and support by QTS Tech Support Team and other colleagues to
  Customer and Sales support requests (for specific raw material information/documentation,
  label claim confirmation, product information, formula ingredient declarations and a
  variety of quality technical forms, surveys, risk assessments and questionnaires, etc.)
  • Manage 3rd Party Testing and Verification Programs for corporate customers. Manage and
  fulfill the requests from sales/marketing team for samples, IVC product COA and
  documents needed for customer approval, testing, customer review, etc.
  • Responsible as a technical support leader within his/her area of expertise on special project
  assignments, company project teams, communications with corporate customers and
  3rd party labs or for specific assignments; Participate in establishing project timeline for
  technical support tasks, and contribute to the generation of project-related documents and
  presentations
  • Manage Quality Technical Support Team to ensure a high level of productivity and the
  compliance with applicable corporate policies and procedures; demonstrate a high degree
  of responsibility in maintaining cGMP compliance and safe laboratory practices for self and
  reporting staff
  
  

Bachelor’s Degree or Associate Degree in Chemistry or related science.

• 5+ years prior experience working in a cGMP manufacturing environment, preferably with
Dietary Supplement Experience and 3+ year managerial/supervisory experience.
• Familiarity with nutritional products, Quality Operation, Oracle, and Third-Party
Certifications programs. Fluent with Microsoft Office (Word, Excel, Outlook) and external
product information databases.
• Detail oriented with excellent follow through skills, must have demonstrated high degree of
attention to detail, organizational skills, and ability to work independently. Will be
responsible for managing customer on-site Product audits, audit documentation, and
quality requirements.
• Must have good ability to coordinate the collection, dissemination and completion of
product technical information and specifications to IVC’s retailer and contract customers,
to prepare sample sets for 3rd party testing and manage customer verification and
qualification testing programs according to current company protocols
• Demonstrated good ability to lead cross-functional teams to resolve retailer and contract
customer product related quality & technical issues by effectively utilizing available
information and technical expertise and to discuss issues with IVC legal counsel and/or Sr
management as required.
• Must be reliable, dependable with excellent time management and strong communication
skills (both verbal and written).
• Motivated leader for continuous improvements with colleagues, learns fast, grasps the
"essence”, and can change course quickly as required
• Ability to build excellent relationships with quality and other colleagues; proactive and
motivated for best in class timely task completions and team performances

IVC is proud to be an Equal Opportunity Employer M/F/D/V - EOE