Customer Service Account Manager

Position Overview

The Customer Service Account Manager serves as the primary point of contact for the specifically assigned/designated accounts, such as Costco/Sams, Walmart, or GNC, ensuring their satisfaction and addressing any issues or concerns they may have. They cultivate strong relationships with key stakeholders, manage account inquiries, and collaborate with internal teams to deliver exceptional service and support.

Specific Responsibilities

• Build and maintain strong relationships with assigned accounts, serving as their main point of contact for all inquiries, requests, and issues.
• Understand the unique needs and preferences of each account and tailor solutions to meet their requirements.
• Collaborate with internal teams, including sales, marketing, and logistics, to address account-specific needs and resolve issues in a timely manner.
• Proactively identify opportunities to upsell or cross-sell products or services to assigned accounts, driving revenue growth.
• Monitor account performance and satisfaction, conduct regular check-ins and solicit feedback to ensure expectations are met or exceeded.
• Act as a liaison between the customer and internal departments, communicating account needs, preferences, and feedback effectively.
• Maintain accurate records of account interactions, transactions, and communications in the CRM system.
• Stay informed about industry trends, market developments, and competitor activities related to assigned accounts.

General Responsibilities

• Poses no direct threat to the health or safety of himself/herself, of others, or to property. Defined as a significant risk of substantial harm that cannot be eliminated or reduced to an acceptable level by reasonable accommodation.  
• Requires regular attendance to perform essential element as contained herein between the assigned start and end times for work. 
• Performs such individual assignments as management may direct.  
• Other duties as assigned. 

The Candidate

Education, Experience, and Licenses:

• Required Education: Bachelor's degree in business administration, marketing, or a related field.
• Preferred Education: Master's degree in business administration or a related field.
• Experience: Minimum of 3-5 years of experience in account management, customer service, or a related field.
• Certifications/Licenses: Certification in account management or customer relationship management is preferred.

Knowledge, Skills, and Abilities

• Excellent communication and interpersonal skills.
• Strong negotiation and problem-solving abilities.
• Proficiency in CRM software and Microsoft Office suite.
• Attention to detail and organizational skills.
• Comprehensive understanding of account management principles and practices.
• Familiarity with the retail industry and knowledge of key players and market trends.
• Ability to build and maintain strong relationships with clients.
• Effective time management and prioritization skills.
• Adaptability to changing priorities and client needs.
• Analytical mindset for data-driven decision-making.

International Vitamin Corporation (IVC) Is an Equal Opportunity Employer. Our organization remains steadfast in our commitment to fostering an inclusive and non-discriminatory work environment that welcomes individuals from all backgrounds. We firmly maintain the belief that every individual ought to be treated with respect and dignity, regardless of their race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, marital status, genetic information, or any other protected characteristic, as defined by the law. We pledge that all eligible job applicants shall receive an impartial and unbiased evaluation during the recruitment process, without any form of discrimination based on any of the protected class. Our dedication to promoting diversity and inclusivity remains unwavering, and we take immense pride in cultivating a workplace culture that values and celebrates differences. Our efforts towards creating an environment that is free from prejudice and discrimination are an integral part of our organizational philosophy, and we stand committed to upholding these principles.